How can we help?
We’re here to make your shopping experience as smooth as possible. If you can’t find the answer you’re looking for, our support team is always happy to help.
Frequently Asked Questions
How long does shipping take?
Delivery times vary depending on your location. Most orders arrive within 5–12 business days. Once your order has been shipped, you’ll receive a tracking number via email.
How can I track my order?
As soon as your order is dispatched, we’ll send you a confirmation email containing your tracking information.
Do you ship internationally?
Yes, Luvoraz ships to customers worldwide.
Can I return my order?
Yes. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery with your order number and clear photos of the item. We’ll work quickly to resolve the issue.
Can I cancel or change my order?
Orders are processed quickly, so cancellations or changes can only be made before your order has been dispatched. Please contact us as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Are my payments secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and payment information.
Still Need Help?
Our customer support team is ready to assist you with any questions about your order or our products.
Email: zeinmaha6@gmail.com
We aim to respond to all enquiries within 24 hours on business days.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed
Thank you for choosing Luvoraz. Your satisfaction is our priority.